Privacy Policy

Introduction

solidlumenora AG ("we", "us", or "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services. We operate as the data controller for the personal information we process about you.

This policy applies to all users of our website and clients of our commercial interior fit-out services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Data Collection

We collect several types of information for various purposes to provide and improve our services. The data we collect includes both information you provide directly to us and information we gather automatically through your use of our website.

Personal Information You Provide

• Contact details (name, email address, phone number, company name)
• Project enquiry information and requirements
• Communication preferences
• Any other information you choose to provide when contacting us

Automatically Collected Information

• Website usage data and analytics information
• IP address and browser information
• Pages visited and time spent on our website
• Referring website information

Data Usage

We use your personal information for legitimate business purposes. How we use your information depends on the services you use and your relationship with solidlumenora.

Primary Uses

• Responding to your enquiries and providing project quotes
• Delivering our commercial interior fit-out services
• Communicating with you about projects and services
• Improving our website and service offerings

Legal Basis for Processing

Under GDPR, we process your personal data based on legitimate interests for business operations, contract performance when providing services, and with your consent for marketing communications. We use of your data is always proportionate and respects your privacy rights.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

• With trusted service providers who assist in our business operations
• When required by law or to protect our legal rights
• In connection with a business transaction such as a merger or acquisition
• With your explicit consent for specific purposes

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Client project data is typically retained for seven years for legal and warranty purposes. Website analytics data is retained for 26 months. You may request deletion of your personal data at any time, subject to legal requirements.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal information. These rights include the ability to control how your data is processed and used by solidlumenora.

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for marketing communications

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the contact information below.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.